Shipping policy

Shipping Policy

Welcome to Xeetec

At Xeetec, we aim to provide fast, reliable, and secure delivery across Pakistan. Please read our shipping policy carefully before placing your order.

Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • Customers may receive a confirmation call or message before dispatch.

Shipping Time

Estimated delivery times across Pakistan:

  • Major Cities: 2–4 business days

  • Remote Areas: 4–7 business days

Delivery times may vary during sales, holidays, weather conditions, or courier delays.

Shipping Charges

  • Shipping charges are calculated at checkout.

  • Free shipping may be offered on selected products or promotional campaigns.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) all over Pakistan.

Please ensure your phone number is active and reachable for order confirmation and courier coordination.

Order Tracking

Once your order is shipped, you may receive tracking details through WhatsApp, SMS, or email.

For order support, contact us:

Failed Deliveries

Orders may be canceled if:

  • The customer is unreachable

  • Incorrect address or phone number is provided

  • The order is refused upon delivery

Repeated fake or refused orders may result in future order restrictions.

Return & Exchange Policy

We offer a 7-Day Return Policy for eligible products.

Eligible Returns

You may request a return or exchange if:

  • You received a damaged product

  • You received the wrong item

  • The product has a manufacturing defect

The item must be:

  • Unused and in original condition

  • Returned with original packaging

Return Request Time

Return requests must be made within 7 days of receiving the order.

Non-Returnable Items

The following items may not qualify for returns:

  • Used or damaged products by customer misuse

  • Products without original packaging

  • Clearance or final sale items

Refund Process

  • Refunds or exchanges are processed after product inspection.

  • Approved refunds may take 5–10 business days depending on payment method.

Contact Us

If you have any questions regarding shipping or returns, contact us anytime: