Frequently Asked Questions

Use the included USB cable to charge your device. A full charge takes approximately 60 minutes and provides up to 90 minutes of cordless use. A red indicator light will turn off or change color when fully charged.

Yes! The SmoothTrim Pro features ultra-fine hypoallergenic blades designed to glide gently without pulling, redness, or irritation — making it ideal for all skin types including sensitive skin.

Absolutely. The SmoothTrim Pro is waterproof and safe for both wet and dry use. You can use it in the shower or on dry skin with equal comfort.

It is designed for use on facial hair (upper lip, chin, sideburns), underarms, bikini line, legs, and other body areas. Always use gentle, light strokes for best results.

Remove the blade head and rinse it under running water, or use the included cleaning brush to remove hair. Do not submerge the main body of the device in water.

Orders are typically processed within 1–2 business days. Delivery times vary by location — standard shipping usually takes 3–7 business days within Pakistan.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use it to track your package in real time.

Yes, we offer Cash on Delivery across Pakistan. Simply select COD at checkout.

We offer a hassle-free return policy. If you are not satisfied with your purchase, you may return the product within 7 days of delivery in its original condition and packaging. Please contact us to initiate a return.

We sincerely apologize if this happens. Please contact us within 48 hours of receiving your order with photos of the damage, and we will arrange a replacement or full refund promptly.

You can reach us via our Contact page. We aim to respond to all inquiries within 24 hours.